List of Norms and Complaints

 

1.The guest  lost  their personal belongings.

2. The room air conditioner  not  working.

3. There’s an accident in the activity area.

Solutions

1.First and foremost  we always advice the customer to leave their valuable items to the front desk because the premises will not be responsible for any loss but in some circumstances we have to talk to the guest politely. Tell them  that you do understand what they feel and you will help them to find their valuables as anyway as possible.

2.We must transfer the guest to another room so that they can stay comfortably.

3.There must be a resident  physician in the hotel so that it can immediately attend to the patient.

Help Guide

1)    The front desk should always accommodate the guest.

2)   There should be a map that can help a guests if they want to go somewhere and explore the place.

3)   The staff should always be attentive to the guest and attend to the guest for whatever they need.

4)   There must be a lifeguard near the pool or the sea area because we wanted the guest to be safe while enjoying the place.

costumer care norms

1.The staff should always smile.

2.accommodating.

3.trustworthy.

4.hospitable.

5.they should  be the beck and call of the costumer's

6.staff must keep the place tidy.

7.when it comes to food they should always keep the food clean and safe to eat.

8.they should ensure the safety of the guests while staying in the hotel.

Conversation with the Customer

Owner: Good Morning Mam! Anything I can do for you?

Customer:In my room there is a soap and shampoo.can I use it?

Customer: Oh well thank you !

Owner: Excuse me Mam ! Can I  ask you something?

Customer: Yes of course! What is it!

Owner: Mam have you ever tried bungee jumping?

Customer:Yes! Why?

Owner: Because there is a place here in our resort that

You can do bungee jumping.

Customer: Oh really I love to that! That is just a piece of cake to me!

Owner: Thank you very much Mam! Surely you will enjoy

That.

SATISFACTION SURVEY

1.Is our services satisfy you ?

2.does our food taste delicious ?

3.did our staffs and employees serve and entertain you well?

4.do you feel comfortable staying to our resort ?

5.are you enjoying our leisure activities here ?



       thank you for answering,,,,

Answering Customers Concern

1)What does you have that you can be proud of ?

Answer: Were proud of giving the best services that customer can get.

Many customer want to have the best services that they can get and

We never fail to meet their expectations.

2)What is your Specialty?

Most of our customers is looking for our “Binagol” because

Recipe and once you taste it surely you will crave for more.

3)What can you do to make this vacation memorable for us?

Answer:We have many activities and facilities that you can

Only see and experience here in our place and you can never find

In another place.

CUSTOMER'S REGISTRATION FORM

NAME:                                                                    CIVIL STATUS:
AGE:                                                                         BIRTHDAY:
ADDRESS:


OCCUPATION:
CONTACT NO.:                                                      SIGNATURE: