1.The guest lost their personal belongings.
2. The room air conditioner not working.
3. There’s an accident in the activity area.
Solutions
1.First and foremost we always advice the customer to leave their valuable items to the front desk because the premises will not be responsible for any loss but in some circumstances we have to talk to the guest politely. Tell them that you do understand what they feel and you will help them to find their valuables as anyway as possible.
2.We must transfer the guest to another room so that they can stay comfortably.
3.There must be a resident physician in the hotel so that it can immediately attend to the patient.
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